Thoughts on Governance, Customer Service and Ownership
The Suzuki Association of the Americas is governed by a volunteer Board of Directors. The Board has two essential responsibilities: (1) Crafting policies and ends statements (mission statements) that ensure an efficient, effective and visionary organization, one that is reflective of its ownership and that operates in a legal and ethical manner, and (2) evaluating the performance of the Chief Executive Officer against those policies and ends statements.
The Board of Directors organizes its activities around a mechanism known as Carver Policy Governance, which outlines the manner in which a board can be successful…
